Welcome to Silver Falls Dermatology & Allergy. We’re pleased that you have chosen us to care for you and your family, and we’d like to make your patient experience as smooth and professional as possible.
All patients under the age of 18 years of age must be accompanied by a parent or guardian at first visit.
Please bring the following information to each appointment:
- Driver’s license or photo ID
- Current medical insurance card
- Insurance co-pay, or Self-Pay co-pay (due at time of service)
- A list of medications you are currently taking
Missed Appointments and Rescheduling
We understand that circumstances often arise that prevent patients from keeping their appointments. If you are unable to keep an appointment, please call our scheduling department as soon as possible so that we can inform your provider and stay on schedule with other patients.
Notice to Patients
Silver Falls Dermatology & Allergy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Silver Falls Dermatology & Allergy does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Silver Falls Dermatology & Allergy:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreter
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact:
Phone:971-239-1307 or 866-599-3376
If you believe that Silver Falls Dermatology & Allergy has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
1793 13th ST SE Salem, OR 97302
Phone:971-239-1307 or 866-599-3376
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Danielle Sanchez is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Notice of Privacy Practices
Your health information includes information about your health history, health status, symptoms, examinations, test results, diagnoses, treatments, procedures, prescriptions, related billing activity and similar types of health-related information.
We are required by law to notify you about the ways in which we may use and disclose health information about you, and to describe your rights and our obligations regarding the use and disclosure of that information. Read the full notice here.
Confidential Hotline, 971-273-2501
Silver Falls provides an anonymous, confidential hotline for patients and staff to report concerns about their experience at Silver Falls. This is a direct line to our compliance officer and all concerns will be addressed discreetly and without retaliation.
- Workplace issues
- HIPAA and security
- Coding compliance
- Stark laws or anti-kickback violations
- Any other sensitive subjects
Telephone Relay Service
Oregon Telecommunications Relay Service is a free public service for communication between standard (voice) users and persons who are deaf, hard-of-hearing, deaf-blind, and speech-disabled using text telephones (TTYs) or PCs via the Internet.
- Voice Carry-Over
- Hearing Carry-Over
- 900 Toll Service
- International Calling
- TTY Public Payphones
- Directory Assistance
- Answering Machine
- Emergency Call
If you have difficulty using the telephone, please use this HIPAA-Compliant service to communicate with our office or make appointments.
Oregon le ofrece el servicio de relevo a nuestros clientes en español. Los consumidores de TTY pueden escribir por máquina en español y las conversaciones serán retransmitidas en español y ingles.