Q: When will I get my bill?
After your visit, we will bill your insurance. Statements are sent after your insurance has processed all the charges. Once the processing is final, a statement will be generated and mailed to the address on file. If there is no balance due from you, you will not receive any notice.
Q: Why did I receive multiple statements for the same visit?
Depending on the services rendered, the claims may be sent to your insurance at different times. For example, pathology charges are sent out separately to office visits and procedures. Other situations that can affect this are: claim denials, inaccurate insurance information, etc. If insurance denies any of your services, our billers work with your plan to attempt to get the claim paid. This can also result in some charges being billed out before others.
Q: I was seen months ago, why am I just now receiving a bill?
The insurance cycle varies with each plan. The usual turnaround for a clean claim is 30-45 days. Some insurances have a 60-day turnaround. This is the turnaround time for claims that pay accurately on the first attempt. Statement and claim delays are situational.
For example, if your insurance denies a charge, we will receive notice of the denial from your insurance. Our billers will then initiate an appeal. It is common for many insurance companies to take up to 90 days to process appeals; some may take longer.
Q: Why does it look like you billed duplicate charges?
Pathology charges can look like duplicate charges; however, they have a special indicator on the end of the code called a modifier, -26 and -TC. You will almost always have two pathology charges, one for each component. The charge with a -26 on the end is the professional component, which means your specimen was viewed and interpreted by our dermatopathologist. The -TC component is the technical component, which represents the cost of lab equipment and supplies used to process your specimen.
Q: Why am I receiving a bill from another lab?
If our dermatopathologist needs additional stains for precise diagnosis, we will use either Providence Lab in Portland, OR or CTA Lab in Tigard, OR. We have taken precaution to make sure that any lab we choose is in network with your insurance.
There is a total cost associated with your labs and pathology. This total cost is split between each entity that does each component. This is to ensure that you are not getting billed for the same thing twice.
If there is any patient balance after insurance, you may receive a bill from any of the above laboratories.
Q: Who do I contact if I have a billing question?
We are here to help with any questions, Monday – Friday from 8 a.m. – 5 p.m. Please call 866-599-3376, and select option “4” at the prompt to reach the billing department. You will then select option “1”.
Q: What options do you have to pay my bill?
We accept all major credit cards. You may call our billing department and select the option to make a payment. You’ll be connected directly to one of our billers who can take your credit card information over the phone and process your payment. You may also make a payment online.
Q: What if I need help paying my bill?
For your convenience, we do accept CareCredit. CareCredit payments must be made in-person or online.
Understanding Your Statement